IT Service Manager for Customer Education Test Engine

Job description, responsibilities and duties

The IT Service Manager is part of the Center of Excellence for HR at Siemens Healthineers IT. The CoE’s prime goal is to support the global HR organization and Customer Service Education Organization with their IT related demands by providing IT solutions and managing & continuously improving global IT services.

Your tasks and responsibilities:

• You act as the IT Service Manager for our global Customer Service Education Test Engine solution and learning technology related topics
• You align business demands and processes with our IT strategy and consult the business accordingly while acting as the subject matter expert for our global Test Engine
• You will translate the business demands into IT service requirements and ensure proper implementation of your solution design following our IT service management- and IT compliance framework
• You think about the 'big picture', considering end-to-end processes and identify cross-topic dependencies
• You collaborate closely with internal stakeholders and external service management teams and drive related activities
• You are responsible for the support model incl. but not limited to incident management with internal and external stakeholders

Your qualifications and experience:

• You hold at least a bachelor’s degree in a subject related to information technology, business administration or education
• You have a minimum of 2-3 years of experience in IT Service Management
• You have a thorough understanding of Education / Learning related IT solutions
• You are experienced working in international and interdisciplinary IT related projects
• You have first experiences in managing external IT service providers
• You are familiar with and understand the compliance requirements as they pertain to IT operations in the healthcare industry

Your attributes and skills:

• You have a personal affinity for the digital world and modern cloud-based technology, and you strive to translate challenges into value-adding technology solutions
• You are a well-structured, detail-oriented worker with a strong ability to think analytically and work independently
• You don't compromise on quality, even under intense time pressure and in highly complex situations
• You have particularly strong teamworking skills, are proactive and you are highly motivated to see things through
• You have a knack for stakeholder management and a high level of service orientation
• You already have extensive experience with international and intercultural cooperation and communicate reliable across cultures and organizational levels
• Your English language skills are excellent, both spoken and written, and German language skills are an advantage

Basic wage component (gross) and other rewards: starting from 2300 EUR brutto /month + VAR*

*We are required by law to disclose basic wage component (minimum salary) for the advertised positions. We carefully consider your professional qualifications and experience in our compensation package and/or when offering you other positions.

Our goal is to pay our employee's fairly, with regard to the market situation and we are ready to welcome high-quality candidates in our team.

Required education, skills and personality requirements

Required education
University education (Bachelor's degree)
University education (Master's degree)

Language skills

We offer

• Variable and Christmas bonus
• Hybrid type of work – combination of telework and work from office
• Flexible Working Hours
• Bridge days – free extra paid leave 6 days per year
• 3 sick days per year (no doctor’s permit needed)
• In case of sickness 100% salary reimbursement 20 days/ year, this includes max. 10 days/ year for of family care
• Additional pension plan
• 300 EUR for regeneration of work force via cafeteria system
• Wellbeing program – Psychological, Legal and Financial Councelling
• Family care program (subsidy for newborns, maternity leave, kindergardens, summer camps)
• Retention program (work anniversary, life anniversary, employee loans)
• Training and development program (business and product trainings, e-learning, language courses, soft skills trainings,…)
• Adjustable standing desk as a standard
• Participation on world famous IT conferences like Microsoft IGNITE for best employees
• Wide project portfolio in healthcare domain and job rotation within company (Cybersecurity, Artificial Intelligence, Healthcare IT services, …)