IT Service Specialist
- Place of work: Žilina Region, Slovakia, Žilina region (Job with occasional home office)
- Wage (gross): From 1 500 EUR/monthBasic wage component (gross) and other rewards: from 1500,-Euro/month (final monthly basic salary is based on candidate´s professional experience, skills and knowledge)*
- Start date: By agreement
- Contract type: full-time
Job description, responsibilities and duties
Objectives:
Co-ordinate and Manage IT Service Operational activities under IT Operations, primarily covering Incident, Problem and Change Management tasks , Corrective Actions and permanent fix by cross functional teams.
Responsibilities:
- Provide support to customer including software and hardware, monitoring of hosted services and devices
- Assist users over the telephone, through e-mail, voice mail, chat, over web interface and other means customers reaches out to Service Desk seeking IT support
- Identify and solve software and hardware problems by giving step-by-step instructions
- Provide advanced support to customer’s PC using remote control tool
- Effectively communicates with other team members, 2nd and 3rd Level technical teams, end-users to reach SLAs
- Handle and document all incoming requests or incidents within the contractually agreed timeframes in Helpdesk tracking database/Service Management tool. Own the ticket throughout its life cycle and ensure that all relevant information is captured as per Quality guidelines. Follow up on the existing tickets, escalate unsolved cases to appropriate IT team: Network/Server Support team, Application Support team or other Support teams and ensure cases' timely resolution.
- Log all calls in the Helpdesk tracking database in English simultaneously with handling the call-in native language
- Instruct users on usage of application systems.
Co-ordinate and Manage IT Service Operational activities under IT Operations, primarily covering Incident, Problem and Change Management tasks , Corrective Actions and permanent fix by cross functional teams.
Responsibilities:
- Provide support to customer including software and hardware, monitoring of hosted services and devices
- Assist users over the telephone, through e-mail, voice mail, chat, over web interface and other means customers reaches out to Service Desk seeking IT support
- Identify and solve software and hardware problems by giving step-by-step instructions
- Provide advanced support to customer’s PC using remote control tool
- Effectively communicates with other team members, 2nd and 3rd Level technical teams, end-users to reach SLAs
- Handle and document all incoming requests or incidents within the contractually agreed timeframes in Helpdesk tracking database/Service Management tool. Own the ticket throughout its life cycle and ensure that all relevant information is captured as per Quality guidelines. Follow up on the existing tickets, escalate unsolved cases to appropriate IT team: Network/Server Support team, Application Support team or other Support teams and ensure cases' timely resolution.
- Log all calls in the Helpdesk tracking database in English simultaneously with handling the call-in native language
- Instruct users on usage of application systems.
Company on whose behalf the position is being filled
Information technology, computer programming, web portals
International IT company.
International IT company.
Requirements for the employee
Required education
University education (Master's degree)
Educational Specialization
technické,ekonomické,IT
Language skills
English - Upper intermediate (B2)
Required experience
IT support
2
2
Personality requirements and skills
• General knowledge of IS support and management
- Minimum High School Degree (preferred College /University Degree or studies in progress)
- English language - advanced
Advantages:
- Techno-Functional / Cross Tower experience from SW domain & HW
- Troubleshooting - Identifies and understands issues, problems, and opportunities; compares data from different sources to draw conclusions
- Excellent learning skills and high level of flexibility
- Ability to adhere to established work procedures and protocols
- Flexibility and capacity to grow with the business
- Minimum High School Degree (preferred College /University Degree or studies in progress)
- English language - advanced
Advantages:
- Techno-Functional / Cross Tower experience from SW domain & HW
- Troubleshooting - Identifies and understands issues, problems, and opportunities; compares data from different sources to draw conclusions
- Excellent learning skills and high level of flexibility
- Ability to adhere to established work procedures and protocols
- Flexibility and capacity to grow with the business
Advertiser
Brief description of the company
Pro HR, s.r.o. je personálno-poradenská spoločnosť špecializujúca sa na oblasť služieb recruiting & selection, executive search a HR consulting. Svojim klientom poskytujeme individuálny prístup k riešeniu otázky zabezpečenia kvalifikovaných zamestnancov. Pro HR realizuje vyhľadávanie a výber kandidátov aktívnym a priamym spôsobom prostredníctvom služieb recruiting & selection a executive search.
Konzultanti spoločnosti permanentne mapujú trh, poznajú aký typ zamestnancov sa nachádza v spoločnostiach s podobným zameraním klienta, príp. konkrétne vhodné pozície s ich náplňou a zodpovednosťami v iných spoločnostiach. Na základe ich znalosti je možné priamo osloviť potenciálne vhodného kandidáta s požadovaným súborom znalostí a skúsenosti.
Spoločnosť Pro HR, s.r.o. sa v oblasti vyhladávania a výberu kandidátov špecializuje na cieľovú skupinu:
1. nižší, stredný, vyšší manažment
2. špecializované pozície – financie, predaj & marketing, logistika & nákup, procesy a kvalita, project management & stratégia + support, CRM
3. IT/telco technické pozície, Help Desk pozície (IT a telco špecialisti, programátori, analytici, SW architekti, projektoví manažéri, atď.)
The company is a holder of a licence to offer recruitment services. (AA/2009/4810/4232/OISS)
Konzultanti spoločnosti permanentne mapujú trh, poznajú aký typ zamestnancov sa nachádza v spoločnostiach s podobným zameraním klienta, príp. konkrétne vhodné pozície s ich náplňou a zodpovednosťami v iných spoločnostiach. Na základe ich znalosti je možné priamo osloviť potenciálne vhodného kandidáta s požadovaným súborom znalostí a skúsenosti.
Spoločnosť Pro HR, s.r.o. sa v oblasti vyhladávania a výberu kandidátov špecializuje na cieľovú skupinu:
1. nižší, stredný, vyšší manažment
2. špecializované pozície – financie, predaj & marketing, logistika & nákup, procesy a kvalita, project management & stratégia + support, CRM
3. IT/telco technické pozície, Help Desk pozície (IT a telco špecialisti, programátori, analytici, SW architekti, projektoví manažéri, atď.)
The company is a holder of a licence to offer recruitment services. (AA/2009/4810/4232/OISS)
Main focus of the company's activities
Employment placement and personal consultancy
Number of employees
10-19 employees
Information about the selection process
* We are required by law to disclose basic wage component (minimum salary) for the advertised positions. Your actual final salary is based on your professional competencies, skills, qualifications and experience matching the position.
If you are interested in our offer, send your CV in Slovak or English to email: [email protected].
If you are interested in our offer, send your CV in Slovak or English to email: [email protected].
Contact
ID: 4825347
Dátum zverejnenia: 8.5.2024
2024-05-08
lokalita: Žilina region Pozícia: IT Manager, IT Project Manager, IT/Technical Support Specialist, Operations Manager, Systems Administrator Spoločnosť: Pro HR
Základná zložka mzdy (brutto): 1 500 EUR/month