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Customer Care & Logistics Department Lead Workwear division
CWS Slovensko, s. r. o.
Miesto práce
Bratislava
Bratislava
Druh pracovného pomeru
plný úväzok
plný úväzok
Mzdové podmienky (brutto)
Od 2 500 EUR/mesiac- ročný manažérsky bonus
Od 2 500 EUR/mesiac- ročný manažérsky bonus
Informácie o pracovnom mieste
Náplň práce, právomoci a zodpovednosti
As the Customer Care and Logistics Department Lead at CWS Workwear, you will oversee a unified department that seamlessly manages customer interactions and logistics operations. Your role encompasses the following key areas:
Customer Care and Logistics Integration:
- Customer Interaction and Relationship Management:
- Engage with customers to understand their needs, address inquiries, and resolve complaints.
- Provide courteous and accurate information about our products and services.
- Manage contractual price increases and coordinate delivery of new and replacement garments.
- Play a pivotal role in implementing services for new customers.
- Logistics Coordination:
- Facilitate the entire garment lifecycle:
- Pickup: Arrange for the efficient pickup of workwear from customers.
- Transfer to Laundry: Ensure timely transfer of garments to the laundry facility.
- Return from Laundry: Coordinate the return of cleaned and repaired workwear from the laundry.
- Delivery to Customers: Arrange for the delivery of garments back to customers.
- Collaborate closely with the laundry manager to address any issues related to garment cleaning and repair.
- Team Leadership and Process Enhancement:
- Supervise both customer care and logistics staff.
- Assign tasks, monitor performance, and foster collaboration.
- Identify areas for process improvement and implement strategies to enhance efficiency.
- Compliance and Quality Assurance:
- Ensure compliance with safety regulations, industry standards, and internal protocols.
- Maintain accurate logs of customer interactions and logistics activities.
- Produce reports for trend analysis and continuous improvement.
Zamestnanecké výhody, benefity
We offer:
Interesting and dynamic work in a stable and successful international company.
Complete training in industry-specific issues.
Open company culture.
Company car also for private use, laptop, mobile phone
Multisport card
Požiadavky na zamestnanca
Pozícii vyhovujú uchádzači so vzdelaním
vysokoškolské I. stupňa
vysokoškolské II. stupňa
vysokoškolské II. stupňa
Jazykové znalosti
Slovenský jazyk - Expert (C2) alebo Anglický jazyk - Pokročilý (C1)
Vodičský preukaz
B
Osobnostné predpoklady a zručnosti
- Excellent communication skills.
- Strong organizational abilities.
- Knowledge of logistics, supply chain management, and customer service best practices.
- Attention to detail.
- Proficiency in relevant software tools.
Inzerujúca spoločnosť
Stručná charakteristika spoločnosti
CWS Slovakia s.r.o. is a specialist and leading provider of systems for innovative, sustainable and digital rental solutions in the field of hygiene, mats, workwear, as well as cleanroom, healthcare and fire protection.
Počet zamestnancov
250-499 zamestnancov
ID: 4824067
Dátum zverejnenia: 6.5.2024
2024-05-06
lokalita: Bratislava Pozícia: Manažér call centra, Manažér logistiky, Manažér reklamačného oddelenia, Riaditeľ call centra, Vedúci oddelenia Spoločnosť: CWS Slovensko, s. r. o.
Základná zložka mzdy (brutto): 2 500 EUR/mesiac